Every EvonGallery piece is packaged with care and follows our standardized, professional process. We know your artwork is precious, so we’ve designed packaging method to keep it safe on its way to you:
PP shrink wrap+bubble wrap+wooden crate
Before your order is shipped, you can contact info@evongallery.com to make changes.
Orders cannot be updated after they have been shipped.
What is your return and exchange policy?
Hassle-free returns and exchanges.
You can return your painting for a FULL refund or request a replacement just as easily as making a purchase.
We want you to be completely satisfied! If, for any reason, you are not happy with the painting you received, you may return it in its original packaging and condition within 30 days of receipt. Please contact info@evongallery.com.
Once we receive your returned item, it can take up to 3 business days for us to process the refund.
We carefully pack all paintings in strong wooden crate, and they normally arrive safely. However, in rare cases, damage may occur during shipping.
VERY IMPORTANT： Unpack the package in front of the courier. If the painting is damaged, please follow the steps below:
1.Ask the courier to write “the item is damaged/broken” or something similar on the waybill. You may keep the package after both you and the courier confirm the damage.
2.Take clear photos of the damaged package (all sides) and the painting itself. Send them to us so we can handle the courier company and arrange a replacement painting immediately.
3.If the courier leaves the package at your door and you cannot inspect it in person, skip step 1 and proceed directly with step 2.
4.Keep the damaged painting and its packaging until the issue is fully resolved.
EvonGallery currently accepts Visa, MasterCard, Discover, Klarna，Afterpay，Bank transfer and American Express. We also accept payments made through PayPal.
Q: I don’t have a PayPal account. What should I do?
A: You can still pay with your credit or debit card via PayPal without having a PayPal account. Here’s how:
1.Click “Check out with PayPal”. You’ll be redirected to PayPal. Instead of logging in, select “Pay with Debit or Credit Card”.
2.Fill in your billing and credit card information.
3.Enter your email address so PayPal can send you a receipt.
4.Click Continue to return to EvonGallery. Your payment is not sent until you click “Submit Order” on EvonGallery.
Please note that once your order arrives in the destination country, local customs guidelines apply. For EvonGallery’s hand-painted artworks, we are pleased to offer the following preferential policies:
Duty-Free & Logistics Benefits：
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