SHIPPING & DELIVERY

How are the artworks packaged?

Every EvonGallery piece is packaged with care and follows our standardized, professional process. We know your artwork is precious, so we’ve designed packaging method to keep it safe on its way to you: PP shrink wrap+bubble wrap+wooden crate

How long does delivery take?

Shipping time: Generally, You will receive your purchase in 2 - 4 weeks after order is placed (7-21 days to finish the painting, 4-8 days to your home by DHL). 

• United States: Your artwork will be delivered directly to your door—no additional charges required.
• All Other Countries/Regions: Import duties, taxes, and any applicable customs fees are the responsibility of the recipient. These typically range from 1% to 10% of the declared value of the artwork and are determined by your local customs authority. If applicable, the courier (DHL) will provide you with a customs invoice for payment upon or prior to delivery.

Creation time:  Each painting takes about 1–3 weeks to be hand-painted by one of our professional artists.During the creation process, your artist will share photos and videos of your painting in progress. You’ll be able to request adjustments — such as changes in color or shading — until you are completely satisfied. Only once you approve the final version will we ship your artwork to you.

If you have not consistently received confirmation emails, it is possible that our emails landed in your spam/junk folder, or were blocked by email filtering mechanisms. In such cases, you may not find the painting confirmation email in your spam folder. You can contact us directly using the contact information at the bottom of the article.

Who takes care of the delivery?

We use DHL.

Which countries do you deliver to?

We deliver almost everywhere our carriers operate — so whether you live in New York, Dubai, or even a tiny island, we’ll find a solution. If you’re unsure, just reach out and we’ll make it happen.

How much does shipping cost?

Nothing extra — shipping is always included in the price, no matter where you live.

Is the delivery of the artwork insured?

Absolutely! EvonGallery organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.You can also choose to purchase insurance at checkout.

If I buy several artworks, will they be delivered at the same time?

In most cases, yes. When possible, we ship multiple artworks together so they arrive at the same time.

Can I have artworks delivered to another country or person?

Absolutely. We’ll deliver to the address you specify in your order. Normally, we’ll coordinate the delivery date with the recipient listed. If it’s a gift or a surprise, just let us know — we love helping with special moments!